Hey health coaches, it’s Carmen Hunter, and today’s topic is what to say when you don’t know what to say.
You can think about this in the context of being at an event and maybe someone asks you what kind of experience you have in something like type 2 diabetes.
Or maybe you have someone that contacts you through your forum online or asks for a free consultation and they say to you, you know, “I’m looking for someone to help me with my autoimmune alopecia,” right? Maybe it’s something you’ve never heard of before.
You have a couple of options here. You can turn away working with that person because you think you don’t know enough about the topic or that it scares you to work with someone that has something going on you’ve never heard about or you can say, “You know what? I am a student of life. I love to learn about different conditions and diseases and things that are affecting people in this business. I would absolutely love to see what we can do to uncover what’s going on with your health, if you give me the opportunity.” Instead of turning someone away or finding someone else to work with them, have the confidence that you can do the research to learn about that as you go. Learning as you go in health coaching is really the most efficient way to have successful practice. If you keep taking courses and classes and putting that in front of working with people, when do you decide when to work with people?
When do you think, “Oh, I now know enough to work with people?”
For me, it’s all about if they are in need and they have a heartbeat and they are a human being, I can help them, because everyone needs those seven essentials (that I teach) to feel well.
If someone comes to me with something that I have never heard of or something that is brand new to me, I might say to them, “You know what? I’m not familiar with that, but I’ve studied a long time to learn about health and wellness and diseases and conditions and how they affect the mind and the body, and I would love to learn more about that topic, so let me do a little bit of research, and then we’ll do a free consultation and see if it’s something I can help you with.”
That’s another way that you can not turn them away, not say no to them, and expand your education at the same time.
What to say when you don’t know what to say is just a matter of knowing how to word things so that you’re not sounding like somebody who doesn’t know what they’re talking about, but you’re also not sounding like someone who acts like they know what that person needs when you have no idea. Right?
There is a way to do this with integrity and honesty and basically just say, “I’ve never heard of that before, but I’m really interested in learning about what you’re talking about, so let me do a little research and get back to you.”
All right? I hope that was helpful, but I’m hoping you guys aren’t turning away people who need your help just because you’re not familiar with what they’re talking about or what’s going on with them.
You have the ability, you can gain the knowledge to work with anyone, so go out and be your authentic self.